"Thanks!" to HeidiG who pointed out that a sold out message (as shown in the image above) on the website offers customers a second chance, by offering to find it in their stores by calling their 1-800 number. The "We Will Find It For You" is a service that J.Crew offers their clients, for full-priced merchandise. Moreover, if you ask for this service using J.Crew's red phone, you can get free shipping.
However, if you are looking for something on sale, you are out of luck. ;) The image (above) is an example of what you expect to see. The text reads: "We're sorry. This item has been so popular, it has sold out. We've got other ideas-- just call 800 562 0258, we're here to help".I suspect that the difference between the two messages is whether or not the item went on sale, and for how long it has been on sale. If an item is a new arrival and sold out online, chances are the item is on a store shelf somewhere. As oppose to an item which has been on sale for awhile (since most stores return sale items to the main warehouse after a few weeks- so if online doesn't have it, chances are no one else will either).
And... "Thanks!" to Audrey (in this post) who made a {wonderful} observation about the item page for the Lexi Satchel (Item 18261; $425.00) and the Metallic Lexi Clutch (Item 17545; $225.00). The items have interior shots of the bags!!! Finally, we have a view that includes what the inside of the bag looks like. Many JCAs, including myself, have wanted this additional perspective to be included for the longest time. I hope that they will continue offering this additional view for all future handbag offerings.What are your thoughts about the different sold out messages that JCrew.com displays? Do you think they are effective in getting customers to purchase the item? Are you excited to see the additional interior image of handbags? Do you think J.Crew will continue to offer it? :)
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